GAS EMERGENCY

Smell gas? Call the National Gas Emergency number now.

Free, 24 hours a day. Call if you can smell gas, think there may be a leak, or suspect carbon monoxide.

0800 111 999

Hard of hearing or speech impaired? Use the Relay UK app: 18001 0800 111 999

In an emergency, call this number first – not PlumbJax.

If you smell gas

Open windows and doors to help ventilate the gas.

Turn off the gas supply at the meter, as well as any gas appliances.

Call the National Gas Emergency number on 0800 111 999.

DON’T

Smoke or use any naked flames.

Touch any electrical switches – turning a switch on or off could ignite a gas leak.

Enter a cellar, even if your gas meter is in the cellar.

Safety advice from the gas network (SGN), which runs the emergency service for our area. Suspect carbon monoxide? Call the same number and get into fresh air.

GAS LEAK REPAIRS

Gas turned off? We’ll find the leak and fix it.

If the gas network has made your home safe and turned off your supply, you’ll need a Gas Safe registered engineer to repair the fault before the gas can be used again. We’ll get you back on as quickly and safely as possible.

Test the installation

We carry out a tightness test on your gas pipework to confirm and measure the leak.

Find the leak

We trace the leak to the exact fitting, section of pipe or appliance.

Repair or replace

We repair or replace the faulty pipework, fitting or appliance connection.

Re-test and reconnect

We re-test the whole installation, safely restore your supply and check your appliances are working.